A Legal Disclaimer

At Rest Assured Care we are committed to protecting the privacy, dignity, and personal data of all our service users, their family members, job applicants, and visitors to our website. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Rest Assured Care acts as the data controller responsible for your personal information, accessible through our registered office address, contact phone number, or dedicated privacy email address.

Because we provide both adult social care and childcare services, we are required to collect specific categories of personal and sensitive data to ensure safety, legal compliance, and tailored care. This includes general personal data such as names, phone numbers, email addresses, postal addresses, emergency contact details, and dates of birth, along with information submitted through website enquiry forms. To deliver safe care, we also collect special category sensitive data including medical histories, allergy details, dietary requirements, accessibility needs, care plans, and safeguarding records, as well as standard website usage analytics, IP addresses, and cookies.

We process your personal data strictly for legitimate operational, medical, legal, and safety reasons, such as responding to website enquiries, assessing health needs prior to enrollment, delivering personalized care safely, communicating vital care updates, and complying with statutory safeguarding obligations. Our legal bases for processing this information rely on your explicit consent, contractual necessity to fulfill care agreements, legal obligations under health and social care legislation, or vital interests to protect the health and wellbeing of service users in emergency situations.

We never sell or rent your personal data to third parties for marketing purposes. Information is only shared when strictly necessary with qualified healthcare and emergency services, regulatory bodies such as the Care Quality Commission or local authority safeguarding teams, or trusted third-party software providers bound by strict data protection agreements. We enforce robust physical, technical, and organizational security measures to protect your data against unauthorized access, retaining personal records only as long as necessary to fulfill service needs or satisfy legal and regulatory care-record retention requirements.

Under UK GDPR, you maintain rights to access your personal data, request corrections, ask for data erasure where legally permissible, restrict processing, or request data transfers by contacting our Data Protection Lead. Our website utilizes standard functional cookies for basic navigation and analytics, which can be managed or declined through your browser settings at any time. If you have questions regarding our privacy practices or feel your data has not been handled appropriately, you may contact us directly or lodge a complaint with the UK Information Commissioner’s Office.